Reference

Terms Conditions That Govern Your luckygame Account

Before you open an account or move funds through bKash, Nagad, or Rocket on luckygame, these terms define what you can expect from us and what we expect from you.

Applies to all account holdersbKash, Nagad, Rocket coveredBangladesh-region eligibility appliesAccount rules set out in fullContact us to raise any dispute
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luckygame Terms Conditions That Govern Your luckygame Account
HOW WE UPHOLD TERMS

How luckygame Manages and Enforces These Terms

Every operational decision we make — from how we process a Nagad withdrawal to how we respond to a disputed bet — is anchored in these terms. We do not apply rules selectively; the same conditions that cover a new account holder apply equally to a long-standing one. Here is how we handle the key areas these terms govern.

Account Verification

Before any withdrawal is processed — whether to bKash, Nagad, or Rocket — we confirm the wallet belongs to the registered account holder. This step protects your funds and keeps the account secure.

Payment Transaction Rules

Deposits via bKash, Nagad, and Rocket are credited once the transfer clears from the payment service's side. Withdrawals follow a review step covered in these terms.

Account Suspension Policy

We may suspend an account if activity appears inconsistent with these terms — for example, multiple accounts under one identity, or transactions that do not match the registered payment method.

Data Handling Under These Terms

Personal data you provide during registration or payment — including mobile wallet numbers for bKash, Nagad, and Rocket — is held in line with our Privacy Policy.

Dispute and Appeal Process

If you believe a bet outcome, withdrawal decision, or account action was applied incorrectly, raise a dispute through live chat or email within the period stated in these terms. We log every dispute and provide a written response.

Terms Update Notification

When we revise these terms, we publish the updated version here and send a notice to your registered email or your in-account message inbox before the change takes effect. The notice states what changed and when.

RAISE A TERMS QUERY

How to Contact Us About These Terms

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Live Chat Support

Open the chat window inside your account dashboard to reach our support team directly. This is the fastest route to clarifying any clause in these terms, checking your account status, or logging a formal dispute. Available around the clock for account holders in supported Bangladesh regions.

Email for Formal Requests

Send written queries about these terms — including requests to close your account, dispute a transaction processed via bKash, Nagad, or Rocket, or ask for a copy of data we hold — to our support email address listed inside your account settings. We aim to respond within a reasonable timeframe.

In-Account Help Centre

The Help section inside your account includes a dedicated Terms reference area where you can read the current version, see the date it was last updated, and submit a question without leaving the platform. Look for the Help icon in the account menu on both mobile and desktop.

Frequently Asked Questions About These Terms

These questions cover what account holders in Bangladesh ask most often about how these terms apply to their accounts, payments, and account rights. If your question is not here, contact us through live chat or the in-account Help section.

Yes. Any payment you make to or from your account wallet — whether through bKash, Nagad, or Rocket — falls under these terms. The payment service itself has its own policies for the wallet side; our terms govern how those funds are applied to and withdrawn from your luckygame account balance.

Access depends on whether your specific region is currently supported and whether local law permits you to hold an account. We do not make that legal assessment for you. Check your own position under local law before opening an account or making any payment through bKash, Nagad, or Rocket.

We send a notice to your registered email address and place a message in your in-account inbox before any update takes effect. The updated terms are published on this page with a revision date. If you continue using your account after the notice date, that counts as acceptance of the new version.

These terms permit one account per person. If we identify duplicate accounts linked to the same identity or the same bKash, Nagad, or Rocket wallet number, we may suspend one or both accounts pending review. We notify the account holder and allow a response before any permanent action is taken.

Send a written request to our support email address listed inside your account settings. State clearly that you are requesting a copy of your personal data held under these terms. We aim to respond within a reasonable timeframe. Wallet numbers, registration details, and transaction history relevant to your account can be included in this request.

You may raise a dispute if you believe a bet outcome was recorded incorrectly, a withdrawal to your bKash, Nagad, or Rocket wallet was not processed according to these terms, or an account action was applied without a valid basis. Use live chat or support email and provide your account ID and the relevant transaction reference.

In most cases, we notify you before suspending an account and give you an opportunity to respond. However, if we detect activity that poses an immediate risk — such as suspected fraud or a payment irregularity — we may act first and notify you immediately after. These terms set out the specific conditions for both scenarios.

First check your bKash transaction history to confirm the transfer completed on the wallet side. If it shows as successful there but your account balance has not updated, contact us through live chat with your bKash transaction reference number. We cross-reference our payment records and resolve confirmed discrepancies in line with these terms.

Yes. Any credit, promotional amount, or account adjustment applied to your balance is governed by these terms and by any additional conditions stated at the time the credit was issued. Where those additional conditions exist, they are read alongside these terms, not separately from them.

Send a closure request to our support email or raise it through live chat. Under these terms, we process closure requests after confirming your identity and ensuring no active withdrawal is pending to your bKash, Nagad, or Rocket wallet. We confirm closure by in-account message and by email once the process is complete.

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