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How We Handle Your Personal Information

We collect only the data needed to run your account and process payments through bKash, Nagad, and Rocket. This page explains what we gather, why we keep it, and how you can ask us to change or remove it.

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DATA HANDLING PRACTICES

How We Protect and Manage What We Store

We take a layered approach to keeping your information safe. From encrypted storage to controlled access, every step in the chain has a purpose. Here is how we handle the key areas of data management so you know exactly what happens behind the scenes with your account and transaction records.

Encrypted Storage

All personal and financial data sits on encrypted servers. This means even if someone accessed the raw storage, your details would be unreadable without the correct decryption keys held separately by our infrastructure team.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand platform usage patterns. You can disable non-essential cookies through your browser. Essential cookies remain active to maintain basic account functionality.

Account Security

Your account is protected by the credentials you set during registration. We recommend keeping your password unique. If suspicious activity is detected, our system may temporarily lock access and notify you through your registered phone number.

Data Retention

We keep your data while your account is active. After you close an account, we retain records for a limited period to handle any pending transactions or disputes, then remove personal identifiers from our active systems.

Third-Party Sharing

We do not sell your information. We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with service providers who help us run the platform under strict confidentiality agreements.

Requesting Changes

You can ask us to correct inaccurate data, export what we hold, or delete your records entirely. Submit your request through live chat, email, or the account settings panel. We process valid requests and confirm completion to you directly.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about what we hold on file? Want something corrected or removed? Our support channels are set up to handle privacy-related requests directly. We aim to respond to data queries within a reasonable timeframe, and you will receive confirmation once your request has been actioned. If you are accessing from Dhaka or anywhere else in Bangladesh, the same channels apply.

Live Chat Open the chat widget from any page on our platform. Let the agent know your request is privacy-related and they will escalate it to the data team. You will get a reference number to track progress.
Email Support Send your data request to our support email address listed in your account dashboard. Include your registered phone number and the specific action you need — correction, export, or deletion. We reply with next steps.
Account Settings Head to your profile section and look for the data preferences panel. From there you can download a summary of stored information, update contact details, or toggle marketing communication preferences directly.

Privacy Questions You Might Have

Below are answers to the queries our support team receives most often about data, privacy, and account information. If your question is not covered here, reach out through the contact paths above.

We collect your name, phone number, email address, and basic identity verification details. When you make a deposit through bKash, Nagad, or Rocket, we also store the transaction reference and wallet identifier linked to that payment.

We share transaction data only with the payment processor handling your deposit or withdrawal — bKash, Nagad, or Rocket depending on your choice. They need this to complete the transfer. We do not sell or distribute your financial data elsewhere.

Go to your account settings and open the data preferences panel. You will see an option to request a data export. Once generated, the file will be available for download from the same section within a reasonable processing period.

Yes. You can request full deletion through live chat or email support. Keep in mind that deletion is permanent — you would need to register again if you want to return. We may retain minimal records required by applicable regulations.

After closure, we hold your records for a limited period to resolve any pending transactions or queries. Once that window passes, personal identifiers are removed from active systems. Anonymised usage data may be retained for platform improvement.

We use session cookies to maintain your login and analytics cookies to understand how the platform is used. You can disable non-essential cookies through your browser settings. Essential cookies stay active so basic account functions keep working.

We store data on encrypted servers with access restricted to authorised team members handling verification and payments. Suspicious login attempts trigger temporary locks and alerts sent to your registered phone number.

If we detect unauthorised access to systems holding your data, we will notify affected accounts through the contact details on file. We will explain what happened, what data was involved, and what steps we are taking to resolve it.

The same policy applies to all account holders regardless of location. However, access to our services depends on your local law and eligible regions. If regulations in your area require specific data handling, we comply with those where applicable.

Open your account profile and edit the contact fields directly. Changes take effect immediately for future communications. If you cannot access your account, contact support with your previous details for manual verification and update.

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