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How We Handle Your Data and Account

This page sets out how luckygame manages your personal information, what rights you hold over your account data, and how to reach us when you need changes.

Data HandlingAccount RightsCookie DisclosureContact PathsRegion Eligibility
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luckygame How We Handle Your Data and Account
POLICY CONTACT PATHS

Reach Us About Your Data or Rights

If you have questions about how we process your information, want to request data removal, or need clarification on any legal clause, use any of these channels. We handle policy-related queries with priority so your rights are never waiting in a general queue.

Live Chat Open the chat widget from any page on mobile or desktop. Policy queries are flagged for priority routing so you connect with a team member who handles data and account rights directly, not general support.
Email Channel Send your request to the support email listed in your account dashboard. Include your registered mobile number for faster verification. We aim to acknowledge policy-related emails within one working day and resolve within a few days.
bKash or Nagad Wallet Queries For questions about how payment data from bKash, Nagad or Rocket is stored or used, specify your wallet type in your message. This helps us route your query to the payment-data team who understand the specific data points each wallet shares.
HOW WE PROTECT YOU

Data Handling, Security and Your Control

We built account security around the way you actually use your mobile wallet and device. Here is how each layer works — from cookies to retention — so you know exactly what happens with your information at every stage of your time with us.

Encryption at Rest All personal and payment data sits on servers protected by modern encryption standards. Your bKash, Nagad or Rocket transaction references are stored separately from your profile details so a single breach cannot expose both layers together.
Cookie Management Session cookies keep you logged in across pages. Preference cookies remember your language and display choices. You can clear or block either type through your browser without affecting your account standing — only your active session ends.
Account Data Retention We retain your profile data while your account is active. After closure, identifiers enter a scheduled removal queue. If regulation in your jurisdiction requires longer retention, we comply and notify you of the extended timeline upon request.
Right to Access You can request a full export of the personal data we hold. Submit the request via live chat or email, verify your identity with your registered mobile number, and we compile the file within a reasonable period for you to review.
Right to Correction If any stored detail is outdated or incorrect — name spelling, mobile number, email — you can request correction through support. Once verified, changes reflect across your account within the same working day in most cases.
Who Handles Your Request Policy and data requests are managed by a dedicated team separate from general support. When you flag a message as data-related, it bypasses the standard queue and reaches staff trained specifically on privacy and legal obligations.

Common Questions About Your Rights

These are the questions account holders in Bangladesh ask us most often about data, cookies, access and legal standing. If your question is not covered here, use the contact paths above.

We collect your name, email, mobile number and the payment credentials you provide through bKash, Nagad or Rocket. We also record device type and IP address at login for security verification. No additional data is gathered without your action.

Yes. Contact support via live chat or email, verify your identity with your registered mobile number, and request account closure with data removal. We begin removing personal identifiers after closure unless local law requires us to retain specific records longer.

Session cookies keep your login active as you move between pages. Preference cookies store display settings. Analytics cookies track general traffic patterns without linking to your identity. You can block or clear any of these through your browser settings at any time.

We do not sell or rent your personal information. Aggregated, non-identifying data may be used for internal analysis. Payment processors like bKash, Nagad and Rocket receive only the transaction data required to complete your deposit or withdrawal — nothing more.

Eligibility depends on your local law and the region you reside in. We cannot provide services where local regulation prohibits them. If your region becomes restricted after account opening, we notify you through your registered email with next steps.

Your account and data remain stored while the account is active. After a prolonged inactive period, we may send a notification to your registered email. We do not delete accounts without notice — you always receive communication before any change to your data status.

Submit a data access request through live chat or email. Verify your identity using your registered mobile number. We compile a file containing your stored personal details, transaction references and login history, then deliver it to your registered email.

Payment references from your wallet are encrypted and stored separately from your profile data. We do not store your wallet PIN or full credentials — only the transaction identifiers needed to confirm deposits and process withdrawals on your account.

You can withdraw consent by requesting account closure. Once closed, we stop all active processing of your data and begin the removal schedule. Any legally mandated retention periods are communicated to you clearly when you make the request.

The applicable jurisdiction depends on your region and the regulations that govern online services there. We state this because eligibility and legal standing vary — if a dispute arises, the governing framework is determined by local law applicable to your location.

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